This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Facebook randomly stopping loading its content on Firefox

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

Diana Petran
Diana Petran
more options

Hi there, for sometime (4 months), Firefox dosen't load Facebook properly , it's just stop loading images, videos , or emoji things on Facebook, refresh dosen't work either, what is working is a restart of the browser.

Deleting cookies and cache, history, reinstalling the Browser, and such, only fix the problem temporary , like 1-2 days without issues, then the loading problem is appearing again, it's usually occuring in the first 5-10 minutes , almost every time.

The issue is definetively from Firefox, because my other browser load Facebook without problems. I would like to get an answer though, is this issue fixed in the future releases or i'm doomed with this problem from now on, and i will have to use an separate browser for Facebook.

Hi there, for sometime (4 months), Firefox dosen't load Facebook properly , it's just stop loading images, videos , or emoji things on Facebook, refresh dosen't work either, what is working is a restart of the browser. Deleting cookies and cache, history, reinstalling the Browser, and such, only fix the problem temporary , like 1-2 days without issues, then the loading problem is appearing again, it's usually occuring in the first 5-10 minutes , almost every time. The issue is definetively from Firefox, because my other browser load Facebook without problems. I would like to get an answer though, is this issue fixed in the future releases or i'm doomed with this problem from now on, and i will have to use an separate browser for Facebook.

All Replies (1)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.