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Firefox won't print on Canon TR8620 printer

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by pakloak

pakloak
pakloak
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I've installed a Canon TR8620 printer. It works with PC (Word, Excel, etc), but won't print Web Pages. The print dialogue box wants to send to Fax, which I don't want. If I select the regular printer, the dialogue box dims out. Canon says it's a software issue. Help!

I've installed a Canon TR8620 printer. It works with PC (Word, Excel, etc), but won't print Web Pages. The print dialogue box wants to send to Fax, which I don't want. If I select the regular printer, the dialogue box dims out. Canon says it's a software issue. Help!

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi, just to confirm, this problem is in Firefox for Windows, and not Firefox for iPhone/iPad? Assuming so, a moderator can move your question.

pakloak
pakloak Question owner
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Correct. Windows 10. Since posting, I tried resetting Firefox Printer Settings (Menu/Troubleshoot/Printing/Clear saved print settings), now it won't even open a Print Preview! Maybe I need to do a complete Firefox re-install?