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Firefox will not display & my VPN won't update.

  • 3 replies
  • 4 have this problem
  • 5 views
  • Last reply by AliceWyman

ssuazo
ssuazo
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I get a message to update the VPN, go thru the steps but it never updates. I uninstalled the VPN & downloaded Firefox again; did a restart but Firefox will open but does not display anything. Can you please advise on how to fix the Firefox problem? Thank U!

I get a message to update the VPN, go thru the steps but it never updates. I uninstalled the VPN & downloaded Firefox again; did a restart but Firefox will open but does not display anything. Can you please advise on how to fix the Firefox problem? Thank U!

All Replies (3)

robsden10
robsden10
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I also have this problem....Now I don't have use of vpn for 2 months.

AliceWyman
AliceWyman
  • Moderator
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If the problem is about the Mozilla VPN, this is one of our premium products. In order to get premium support from a dedicated agent, please use the following link to submit your question:

AliceWyman
AliceWyman
  • Moderator
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ssuazo said
I get a message to update the VPN, go thru the steps but it never updates. I uninstalled the VPN & downloaded Firefox again; did a restart but Firefox will open but does not display anything. Can you please advise on how to fix the Firefox problem? Thank U!

If Firefox starts but does not display any content after uninstalling the Mozilla VPN and you are still having this problem, this is a known issue. See the following discussion: https://support.mozilla.org/en-US/forums/contributors/715120 Mozilla VPN uninstall may break Firefox (nothing loads, vcruntime error)

For a possible solution, see https://support.mozilla.org/en-US/questions/1352302#answer-1495466