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I can't recover my account

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My email changed from a .com to a .org and I was forced to reinstall windows before I could change it so I can't recover my account, which has passwords I need attached to it.

My email changed from a .com to a .org and I was forced to reinstall windows before I could change it so I can't recover my account, which has passwords I need attached to it.

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This is an alternate account I have with another email.

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I lost access to my original .com email because they changed from .com to .org then had to reinstall windows and lost my passwords as both my firefox and email passwords were stored in my firefox password vault. I am not able to use the old email. Hope this clarifies.