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Google searches are freezing firefox

  • 5 replies
  • 1 has this problem
  • 16 views
  • Last reply by Terry

niagra127
niagra127
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Google searches are occasionally freezing up Firefox and not processing. I'll type in my search, push enter and suddenly my entire desktop will hang, mouse will move slowly and jerk around before regaining full control. Once control is regained, Firefox will no longer respond and must be force closed and relaunched.

It's getting exhausting to the point I've used Edge for searches just to not be bothered.

Let me know what information I can provide to make diagnosis easier. I understand intermittent issues are rough to troubleshoot.

Google searches are occasionally freezing up Firefox and not processing. I'll type in my search, push enter and suddenly my entire desktop will hang, mouse will move slowly and jerk around before regaining full control. Once control is regained, Firefox will no longer respond and must be force closed and relaunched. It's getting exhausting to the point I've used Edge for searches just to not be bothered. Let me know what information I can provide to make diagnosis easier. I understand intermittent issues are rough to troubleshoot.

All Replies (5)

FredMcD
FredMcD
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Google and Firefox have been having issues of late. Check out: https://support.mozilla.org/en-US/questions/1376747#answer-1504303

niagra127
niagra127 Question owner
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Fred,

The fix in that thread has not changed anything. Anything else I can try?

FredMcD
FredMcD
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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

niagra127
niagra127 Question owner
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Fred,

I haven't changed anything from before updates. Safe Mode is not an option as some of my workflows require add-ons. This issue is still outstanding and getting more frustrating by the day. I feel like I'm being forced into Chrome at this point and I still have no clue how to troubleshoot the issue beyond the canned responses I'm getting.

Terry
Terry
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Creating a new profile is a quick way to test whether it's your profile or some software. These articles may help. I have omitted troubleshoot mode since you have ruled it out. Problems can arise after updates even without our changing anything. A profile I had used without issue for some years started crashing after I installed version 91.

https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems (also deals with hardware acceleration)

https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles