We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to send emails from Thunderbird

  • 2 replies
  • 1 has this problem
  • 14 views
  • Last reply by andrew173

andrew173
andrew173
more options

Whenever I try to send an email from Thunderbird on one of my Force9 (PlusNet) accounts, I get an error message like this (1st image).

Retry gives an endless cycle of the same message. Enter New Password gives an opportunity to enter a new password, resulting in the same error message. Cancel gives the 2nd image.

ISP Plusnet Broadband provider Virgin Operating System Windows 11 Thunderbird version 91.9.1

Please help!

Thanks

Andrew

Whenever I try to send an email from Thunderbird on one of my Force9 (PlusNet) accounts, I get an error message like this (1st image). Retry gives an endless cycle of the same message. Enter New Password gives an opportunity to enter a new password, resulting in the same error message. Cancel gives the 2nd image. ISP Plusnet Broadband provider Virgin Operating System Windows 11 Thunderbird version 91.9.1 Please help! Thanks Andrew
Attached screenshots

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Andrew, How did you resolve your problem? Or Do you still encounter problems??

andrew173
andrew173 Question owner
more options

Hi Wayne

I have not been able to resolve the problem. My only workaround is to use webmail.

Thanks

Andrew