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artboard not updating on Canva.com

forbeskellie
forbeskellie
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About a week ago, Firefox stopped updating the fonts on Canva art boards. I have attached a screen shot to show that the font name is correct (shown in the menu bar), but it is not reflected on the art board. The screenshot also has a popup of the image downloaded which shows the same font as in the menu bar.

I have used Canva in Firefox of years! I am now having to use Chrome and Edge. I would prefer Firefox. Please fix the problem.

About a week ago, Firefox stopped updating the fonts on Canva art boards. I have attached a screen shot to show that the font name is correct (shown in the menu bar), but it is not reflected on the art board. The screenshot also has a popup of the image downloaded which shows the same font as in the menu bar. I have used Canva in Firefox of years! I am now having to use Chrome and Edge. I would prefer Firefox. Please fix the problem.
Attached screenshots

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You may have accidentally zoomed webpage(s). Reset the page zoom on pages that cause problems.

  • View -> Zoom -> Reset (Ctrl+0/Command+0 (zero))
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have made changes to Advanced font-size settings like increasing the minimum/default font-size then try the Default font-size setting "16" and the Minimum font-size setting "none" in case the current setting is causing the problem.

  • Settings -> General: Fonts & Colors -> Advanced -> Minimum Font Size (none)

Make sure you allow pages to choose their own fonts.

  • Settings -> General: Fonts & Colors -> Advanced
    [X] "Allow pages to choose their own fonts, instead of your selections above"

It is better not to increase the minimum font-size, but to use the built-in Firefox Zoom feature.

  • Settings -> General -> Language and Appearance -> Zoom
forbeskellie
forbeskellie Question owner
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"View -> Zoom -> Reset "

There is no "Reset" option

forbeskellie
forbeskellie Question owner
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"Settings -> General: Fonts & Colors -> Advanced -> Minimum Font Size (none) "

Please explain where "General: Fonts & Colors" is on the Settings page (image attached)