This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unified folder not working for default account

  • 3 replies
  • 0 have this problem
  • 10 views
  • Last reply by Toad-Hall

DorothyJ
DorothyJ
more options

Until today all new messages for all of my accounts showed up both in their own accounts' inboxes and in the unified inbox. As of today the messages for my default email account have been showing up in the inbox of the default account, but not in the unified one. The new messages for all of the others show up in both inboxes. The settings are the same -- new messages are stored in the "inbox for this account." Any ideas?

Until today all new messages for all of my accounts showed up both in their own accounts' inboxes and in the unified inbox. As of today the messages for my default email account have been showing up in the inbox of the default account, but not in the unified one. The new messages for all of the others show up in both inboxes. The settings are the same -- new messages are stored in the "inbox for this account." Any ideas?

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

You are not the first to experience this problem and it has been reported as a bug.

It should be a simple fix:

  • Right click on 'Unified Inbox' and select 'Properties'
  • Click on 'Choose Folders'
  • Reselect the 'Inbox' checkboxes for each mail account
  • click on 'OK'
  • Click on 'Update'
DorothyJ
DorothyJ Question owner
more options

Thank you, Toad-Hall!

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

I'm assuming my first comment worked for you. Could you go to it and mark it as 'Chosen Solution'

This would be really helpful for anyone with same issue searching for Solutions. Many Thanks.