This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

lost user names and passwords

  • 1 reply
  • 0 have this problem
  • 3 views
  • Last reply by Dropa

more options

A prompt on Firefox said that I had not refreshed my browser for a while and if I do it my passwords would be safe. But after I refresh Firefox, all my saved user names and passwords were gone?

A prompt on Firefox said that I had not refreshed my browser for a while and if I do it my passwords would be safe. But after I refresh Firefox, all my saved user names and passwords were gone?

All Replies (1)

more options

What prompt? And what site were you one to cause this message?