This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Where is contact hiding?

  • 2 replies
  • 0 have this problem
  • 24 views
  • Last reply by jhaber3

more options

I just added a contact by right clicking on the email address in a message. When I start a new message and start typing the person's name, it comes up. When I go to the address book, a search also turns it up. But going to any address book or to the default "all address books," then scrolling down, doesn't show it. How can that be?

I should say that the interface for the address book or books has changed since I last used it, and it's a bit puzzling too. One can use the scroll bar to move down the lists, but it defaults to a search interface, and simply clicking on a list item and hitting a key no longer takes one to names beginning with that letter. How strange. Pointers?

Thank you,

I just added a contact by right clicking on the email address in a message. When I start a new message and start typing the person's name, it comes up. When I go to the address book, a search also turns it up. But going to any address book or to the default "all address books," then scrolling down, doesn't show it. How can that be? I should say that the interface for the address book or books has changed since I last used it, and it's a bit puzzling too. One can use the scroll bar to move down the lists, but it defaults to a search interface, and simply clicking on a list item and hitting a key no longer takes one to names beginning with that letter. How strange. Pointers? Thank you,

Chosen solution

Go back to the email, click on the little blue persons head beside the email address you right clicked The dialog has the name of the address book the contact is in shown and editable.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Go back to the email, click on the little blue persons head beside the email address you right clicked The dialog has the name of the address book the contact is in shown and editable.

more options

Thanks so much. I see what the problem was and feel foolish. Somehow the contact saved with, as a default, Last, First rather than First Last like all the other contacts. So it was further down in the list. I edited it just now.