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Install

  • 3 replies
  • 0 have this problem
  • 24 views
  • Last reply by david

JJV
JJV
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New Windows 11 PC. Downloaded and installed TB latest version as of today Setting up Email, I get a screen asking for my email address and password. Provide them but get an error: "TB failed to find the setting for your email account". Email address and password are correct, work with other email client. Pls help

New Windows 11 PC. Downloaded and installed TB latest version as of today Setting up Email, I get a screen asking for my email address and password. Provide them but get an error: "TB failed to find the setting for your email account". Email address and password are correct, work with other email client. Pls help

All Replies (3)

david
david
  • Top 10 Contributor
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That message may also mean that Thunderbird cannot find basic account information. You may need to click the 'manual setup' button to enter all info, such as server, port, authentication. Or post a screenshot of the pane at the time you get the error message.

JJV
JJV Question owner
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Indeed. WIth a little trial and error I got the parameters right.

Thank you

david
david
  • Top 10 Contributor
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I'm pleased it all worked out ok. I was glad to assist.