This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

emails in inbox only shows last 16 days -

  • 3 replies
  • 0 have this problem
  • 6 views
  • Last reply by Toad-Hall

post383
post383
more options

Only last 16 days is shown in inbox folder - have checked settings - its not clicked on delete emails or any - its even not showing emails when searching for spesific email.

Only last 16 days is shown in inbox folder - have checked settings - its not clicked on delete emails or any - its even not showing emails when searching for spesific email.

All Replies (3)

david
david
  • Top 10 Contributor
more options

I am assuming this is a POP account. Be sure to check server settings for retention days, as that is a common explanation for problems such as you report.

post383
post383 Question owner
more options

Hi there - thanks for your reply

Its a IMAP account. Ive checked settings in email program and its not clicked on delete emails.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Check there are no hidden threads or ignored threads

  • View > Folders > All
  • View > Threads > All

Check folder does not have a filter operating. Eg: Quick Filter Bar Do you see any icon highlighted on the Quick Filter Bar like 'show only unread messages' ? or even the 'pin' icon which may be showing a previously selected filter setting ? if yes: Click on highlighted icon to deselect the filter.

You mention Imap Imap can only display whatever is on the server. So it might be helpful to know what is on the server ? Logon to the webmail account via a browser and check the Inbox on the server.

Do you have any other device accessing the server to view emails eg: another computer or phone ?