This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Getting a black screen while trying to view VR videos.

  • 6 replies
  • 2 have this problem
  • 3 views
  • Last reply by RedAISkye

RedAISkye
RedAISkye
more options

I'm getting a black screen while trying to view VR videos from Firefox Mobile.

I've tried VR videos from Chrome Mobile and it works fine there. It also works fine on Firefox Desktop.

So, only Firefox Mobile is having issues with VR videos for some reason.

I'm getting a black screen while trying to view VR videos from Firefox Mobile. I've tried VR videos from Chrome Mobile and it works fine there. It also works fine on Firefox Desktop. So, only Firefox Mobile is having issues with VR videos for some reason.

All Replies (6)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

What version number of Firefox for Android do you have installed on your Android device?

RedAISkye
RedAISkye Question owner
more options

Paul said
Hi What version number of Firefox for Android do you have installed on your Android device?

Firefox v113.1.0 (Build #2015950739), 52a200d213+ GV: 113.0.1-20230511191846 AS: 97.4.1

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Are you viewing the videos full screen (landscape)?

RedAISkye
RedAISkye Question owner
more options

Paul said
Are you viewing the videos full screen (landscape)?

I've tried both fullscreen and non-fullscreen modes including landscape/portrait.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

So that I can look into this further, do you have an example of a video that is not playing correctly?

RedAISkye
RedAISkye Question owner
more options

Paul said
So that I can look into this further, do you have an example of a video that is not playing correctly?

Here is an example: https://deovr.com/videos/3d-vr180-vam-mmd-greenlights-serenade-6488

Only the audio plays, the video is just black screen on mobile.