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Your Thunderbird profile cannot be loaded. It may be missing or inaccessible.

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  • Last reply by pyor66

pyor66
pyor66
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Hello,

"Your Thunderbird profile cannot be loaded. It may be missing or inaccessible".

New installation of Windows 11. Installed Thunderbird 102 and did some setting up. I must have made a bad choice as I now get the above error message and cannot open Thunderbird. I have uninstalled TB and reinstalled but to no effect.

Help and advice very gratefully received.

Regards

Hello, "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible". New installation of Windows 11. Installed Thunderbird 102 and did some setting up. I must have made a bad choice as I now get the above error message and cannot open Thunderbird. I have uninstalled TB and reinstalled but to no effect. Help and advice very gratefully received. Regards

Chosen solution

The simplest solution here is this: - uninstall thunderbird - in windows file explorer, locate c:\users\<yourid>\appdata\roaming\thunderbird and delete the folder. then reinstall thunderbird.

What you apparently did was rename the profile folder or moved it. Thunderbird looks at the profiles.ini file in the above-mentioned folder for the name and location of profile. If the file isn't found, you get that error message.

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All Replies (2)

david
david
  • Top 10 Contributor
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Chosen Solution

The simplest solution here is this: - uninstall thunderbird - in windows file explorer, locate c:\users\<yourid>\appdata\roaming\thunderbird and delete the folder. then reinstall thunderbird.

What you apparently did was rename the profile folder or moved it. Thunderbird looks at the profiles.ini file in the above-mentioned folder for the name and location of profile. If the file isn't found, you get that error message.

pyor66
pyor66 Question owner
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Thanks David,

I was too clever by half and copied the Profiles folder only. Now in much better position than I anticipated. Inbox and all sub-folders restored.

Best wishes