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Fire fox crashes in a loop when hitting keyboard until it does not.

  • 7 replies
  • 0 have this problem
  • 4 views
  • Last reply by cor-el

faraboro
faraboro
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Firefox on windows 11 crashes between 0 and 15 times in a row as soon as I hit the keyboard. Same happens with chrome so that is not a firefox bug. Disabling all extensions does not help nor does a refresh. After a certain number of crashes, it starts working. Once it starts working, I can use the keyboard until next time I start it. No issue if I cut/paste text in fields, or if I use keyboard via vnc viewer. Only browser apps have this issue. I have also tried diabling all non windows services, and thought it was solved until it didn't. I would love a hint on what to look for.

I have the latest release (auto update)

Edition Windows 11 Home Version 22H2 Installed on ‎21/‎12/‎2022 OS build 22621.1992 Experience Windows Feature Experience Pack 1000.22644.1000.0

Device name Discovery Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70 GHz Installed RAM 32,0 GB Device ID 755A990D-673D-448E-A3D8-7A0C1E7E10BE Product ID 00326-00843-91971-AAOEM System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display

Firefox on windows 11 crashes between 0 and 15 times in a row as soon as I hit the keyboard. Same happens with chrome so that is not a firefox bug. Disabling all extensions does not help nor does a refresh. After a certain number of crashes, it starts working. Once it starts working, I can use the keyboard until next time I start it. No issue if I cut/paste text in fields, or if I use keyboard via vnc viewer. Only browser apps have this issue. I have also tried diabling all non windows services, and thought it was solved until it didn't. I would love a hint on what to look for. I have the latest release (auto update) Edition Windows 11 Home Version 22H2 Installed on ‎21/‎12/‎2022 OS build 22621.1992 Experience Windows Feature Experience Pack 1000.22644.1000.0 Device name Discovery Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70 GHz Installed RAM 32,0 GB Device ID 755A990D-673D-448E-A3D8-7A0C1E7E10BE Product ID 00326-00843-91971-AAOEM System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display

Chosen solution

Try to go to menu ≡ -> Help -> More Troubleshooting Information. There should be link to about:third-party. Try to block icsak.dll.

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All Replies (7)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Boot the computer in Windows Safe Mode with network support to see if that has effect.

TyDraniu
TyDraniu
  • Top 10 Contributor
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Do you have zoneAlarm?

faraboro
faraboro Question owner
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Yes, I have zoneAlarm. Is there a work around then ?

TyDraniu
TyDraniu
  • Top 10 Contributor
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Chosen Solution

Try to go to menu ≡ -> Help -> More Troubleshooting Information. There should be link to about:third-party. Try to block icsak.dll.

cor-el
cor-el
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  • Top 10 Contributor
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See also:

faraboro
faraboro Question owner
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Engaging zoneAlarm support.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See also:

  • 1777960 - Crash in [@ TF_Notify] - Crash with ZoneAlarm Anti-Keylogger on Windows 11 22H2 when starting to type

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

Modified by cor-el