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Thunderbird : Relay access denied

  • 3 replies
  • 0 have this problem
  • 9 views
  • Last reply by sfhowes

christine.makasy
christine.makasy
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Dear all,

since several days I can't send emails any more. I always receive the following error message:

Sending of message failed. An error occurred while sending mail. The mail server responded: <xxxx@nordnet.fr>: Relay access denied.

In the outgoing server setting the port is set to 25. (But I also tried 587 and 465) For finding a solution I tried all recommendations in your support page, but unfortunately without success.

Do you have any further ideas ? Many thanks in advance. Regards Christine

Dear all, since several days I can't send emails any more. I always receive the following error message: Sending of message failed. An error occurred while sending mail. The mail server responded: <xxxx@nordnet.fr>: Relay access denied. In the outgoing server setting the port is set to 25. (But I also tried 587 and 465) For finding a solution I tried all recommendations in your support page, but unfortunately without success. Do you have any further ideas ? Many thanks in advance. Regards Christine

All Replies (3)

david
david
  • Top 10 Contributor
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What are the rest of your SMTP settings? Such as authentication and security. You do need to set password and either SSL/TLS or STARTTLS

david
david
  • Top 10 Contributor
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And use port of 465 or 587

sfhowes
sfhowes
  • Top 25 Contributor
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The recommended settings are: smtp-auth.nordnet.fr on port 587. STARTTLS, normal password, User Name = email address.

https://assistance.nordnet.com/kb/Thunderbird-Configurer-le-serveur-SMTP-authentifie_776.html