This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Access denied

  • 2 replies
  • 1 has this problem
  • 21 views
  • Last reply by zeroknight

more options

I am yet another experiencing the "access denied..." message (full error message below). I tried deleting all cookies and the cache. I am not using a vpn, generic Microsoft antivirus protection, recommended Firefox settings. The error occurs in Firefox but not in MS Bing. The error happens when I attempt to log in to the Chewy.com site. I was able to log in to the site until I reconfigured my home computer network.

"Access Denied You don't have permission to access "http://www.chewy.com/auth/realms/chewy-user/login-actions/authenticate?" on this server.

Reference #18.972e2017.1694444358.225908c5"

I am yet another experiencing the "access denied..." message (full error message below). I tried deleting all cookies and the cache. I am not using a vpn, generic Microsoft antivirus protection, recommended Firefox settings. The error occurs in Firefox but not in MS Bing. The error happens when I attempt to log in to the Chewy.com site. I was able to log in to the site until I reconfigured my home computer network. "Access Denied You don't have permission to access "http://www.chewy.com/auth/realms/chewy-user/login-actions/authenticate?" on this server. Reference #18.972e2017.1694444358.225908c5"

All Replies (2)

more options

"You don't have permission to access..." errors are characteristic of a firewall that protects the server against misuse and this firewall thinks something is suspicious about the HTTP request. If you use a proxy or VPN, try to use a direct connection. Select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

  • Settings -> General -> Network -> Connection -> Settings

You can try to clear the Cache and remove the Cookies for websites that cause problems via the padlock button or via "3-bar" Firefox menu button (Settings) to see if that fixes it.

I've seen cases where having enabled Resist Fingerprinting was causing this issue.

Start Firefox in Troubleshoot Mode to check if an extension is causing the problem.

If this all doesn't work, try "Forget About This Site" in the right-click context menu of an history item. Note that this removes saved passwords for this website as well.

more options

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.