This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Scroll wheel in Google Maps zooms all the way out/in

  • 4 replies
  • 0 have this problem
  • 273 views
  • Last reply by jorkedbs

jorkedbs
jorkedbs
more options

Mouse is Logitech MX Master 3 for business. When I scroll on Maps to zoom out or in, it zooms all the way out or in, even when I just do one "scroll click". Scrolling up and down works fine on other websites. Using the scroll wheel for zoom in Google Maps in other browsers (latest versions of Google Chrome, MS Edge, Brave) works as expected/fine, there it only zooms out/in one level.

It's not a new issue, it's been here for a long time, I just haven't bothered doing anything about it.

I have found another old thread about the same issue and the suggestion was to disable hardware accelleration. I tried that and it made the scrolling worse, but same thing happens, just slower and with choppiness. I have tried running troubleshooting mode. Still the same thing.

Mouse is Logitech MX Master 3 for business. When I scroll on Maps to zoom out or in, it zooms all the way out or in, even when I just do one "scroll click". Scrolling up and down works fine on other websites. Using the scroll wheel for zoom in Google Maps in other browsers (latest versions of Google Chrome, MS Edge, Brave) works as expected/fine, there it only zooms out/in one level. It's not a new issue, it's been here for a long time, I just haven't bothered doing anything about it. I have found another old thread about the same issue and the suggestion was to disable hardware accelleration. I tried that and it made the scrolling worse, but same thing happens, just slower and with choppiness. I have tried running troubleshooting mode. Still the same thing.

Chosen solution

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

Read this answer in context 👍 0

All Replies (4)

zeroknight
zeroknight
more options

Chosen Solution

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

jorkedbs
jorkedbs Question owner
more options

Just tested with developer edition and there it works! So it is something in my profile that's causing it?

zeroknight
zeroknight
more options

Go to about:config in the address bar, search for "mouse" and reset any modified settings back to default.

jorkedbs
jorkedbs Question owner
more options

I did a refresh (https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings) - that seems to have fixed it. Thanks for the help!