This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird is identifying all mail from the New York Times as Spam

  • 2 replies
  • 0 have this problem
  • 2 views
  • Last reply by Kent

Kent
Kent
more options

All messages I receive from "nytdirect@nytimes.com" are being identified as spam. I have added this address to "collected addresses" and enabled the option in junk mail settings but it still is identified. My DKIM extension reports that DKIM is valid and signed by NY Times. SPF is a pass and DMARC is a pass. I have enabled adaptive junk filtering and each time it comes in I click the "not junk" button.

I have enabled the adaptive junk filter logging but the log is always empty. Messages from other sources seem to be ok. My messages are being forwarded to me from DYNU's message forwarding service.

Any suggestions on what I can do will be greatly appreciated. Thank you

All messages I receive from "nytdirect@nytimes.com" are being identified as spam. I have added this address to "collected addresses" and enabled the option in junk mail settings but it still is identified. My DKIM extension reports that DKIM is valid and signed by NY Times. SPF is a pass and DMARC is a pass. I have enabled adaptive junk filtering and each time it comes in I click the "not junk" button. I have enabled the adaptive junk filter logging but the log is always empty. Messages from other sources seem to be ok. My messages are being forwarded to me from DYNU's message forwarding service. Any suggestions on what I can do will be greatly appreciated. Thank you

Chosen solution

They were being identified in Thunderbird... But I think I solved the problem. I had an addon named MailHops enabled. It identifies all the spots the email was routed through and gives you a map. When I disabled it, the spam filter stopped identifying NYTimes emails as junk. Re-enabled it and they were again being junk. So thanks for getting back to me. The reason I suspected it was that the junk status was being displayed at the same time as MailHops enabled for a memo after it had done its analysis.

Cheers!!

Read this answer in context 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Are the messages identified as spam by the mail provider, before they reach TB?

https://support.mozilla.org/en-US/questions/1404881

Kent
Kent Question owner
more options

Chosen Solution

They were being identified in Thunderbird... But I think I solved the problem. I had an addon named MailHops enabled. It identifies all the spots the email was routed through and gives you a map. When I disabled it, the spam filter stopped identifying NYTimes emails as junk. Re-enabled it and they were again being junk. So thanks for getting back to me. The reason I suspected it was that the junk status was being displayed at the same time as MailHops enabled for a memo after it had done its analysis.

Cheers!!