This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox sync dosn't get my older logins.

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

AMANDEEP MANN
AMANDEEP MANN
more options

HI Team,

I have alot of logins saved from my previous laptop and it was syncing with firefox account. My previous laptop got dead. Now i am trying to login to new laptop but passwords and bookmark is not recovered?

Can you please suggest me how can i get my data back?

Thanks, Aman

HI Team, I have alot of logins saved from my previous laptop and it was syncing with firefox account. My previous laptop got dead. Now i am trying to login to new laptop but passwords and bookmark is not recovered? Can you please suggest me how can i get my data back? Thanks, Aman

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

AMANDEEP MANN said
My previous laptop got dead.

Simple... you need to bring it back to life, log into it and allow the sync process to complete. The data is encrypted and since sync is not a back up service, you need to make it happen. Does the previous drive work? If so, take it out and put it in a external case.

Modified by jonzn4SUSE

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can install the About Sync extension to check what data is stored on the Sync server via the about:sync page provided by this extension.

Close and restart Firefox to access the about:sync page added by this extension (see the about:about page for possible about pages).

Note that resetting the password for the Mozilla account because you do not remember the password will remove all data stored on the Sync server because this password is used to encrypt your data locally for security reasons before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data.