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  • Last reply by Paul

renatarene948
renatarene948
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Hi, Hope you well. My previous laptop was stolen and I'm trying install now all my saved bookmarks. I had no problem to get them back on Chrom after looging to my Account. But I can't get back my old bookmarks on Mozilla. I see only the one which was saved on Chrome. Can you please help restore all my bookmarks before today day? I'll be really gratefull for help. Regards, Renata

Hi, Hope you well. My previous laptop was stolen and I'm trying install now all my saved bookmarks. I had no problem to get them back on Chrom after looging to my Account. But I can't get back my old bookmarks on Mozilla. I see only the one which was saved on Chrome. Can you please help restore all my bookmarks before today day? I'll be really gratefull for help. Regards, Renata

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Paul
Paul
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.