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TBird: Failure to finish loading and crashes.

  • 3 replies
  • 0 have this problem
  • 2 views
  • Last reply by Wayne Mery

mks1717
mks1717
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Latest Crash report 9:21 AM on 01/28/2024 https://crash-stats.mozilla.com/report/index/bp-8cbdb67a-3e13-41ae-a351-7d0af0240128

Thunderbird 115.7.0 Crash Report [@ OOM | large | NS_ABORT_OOM | MimeInlineTextHTMLParsed_parse_line ]

I am receiving duplicate emails are being sent to my gmail account, but I cannot access emails with TBird because program crashes. My saved emails are at Tbird, not at gmail account (backup if TB is not working).

Other interest factors. Office 365 was deactivated about same time but should be not related to TBird account and recent upload to new version of Tbird was same week.

Latest Crash report 9:21 AM on 01/28/2024 https://crash-stats.mozilla.com/report/index/bp-8cbdb67a-3e13-41ae-a351-7d0af0240128 Thunderbird 115.7.0 Crash Report [@ OOM | large | NS_ABORT_OOM | MimeInlineTextHTMLParsed_parse_line ] I am receiving duplicate emails are being sent to my gmail account, but I cannot access emails with TBird because program crashes. My saved emails are at Tbird, not at gmail account (backup if TB is not working). Other interest factors. Office 365 was deactivated about same time but should be not related to TBird account and recent upload to new version of Tbird was same week.
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All Replies (3)

Wayne Mery
Wayne Mery
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Can you perhaps supply a sample message for https://bugzilla.mozilla.org/show_bug.cgi?id=1764865

See if you can start up with command line 

 thunderbird.exe --offline
mks1717
mks1717 Question owner
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Basically what to do now. Thank you Wayne for replying. I had to review my aged command prompt skills. I eventually was able to get to comd prompt and got access to my account but unable to access my POP3 saved emails that are on my computer and even tried my recent backup. My skills are ancient but I did this once long time ago. Screen of comd prompt offline and played around. I tried to send Bugzilla but it has not able to uploaded and can't find it. Should I completely remove TB and Download new TB and integrity my backup? Thank you again 

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Wayne Mery
Wayne Mery
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If you are stil crashing, please post a new question https://support.mozilla.org/en-US/questions/new/thunderbird