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Sync and Save missing from Android

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by jonzn4SUSE

Katelyn
Katelyn
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I am trying to sync my desktop Firefox data to my Android phone, a Samsung Galaxy S21+. In every help topic I read, it says to click the three dots on Android, go to settings and click "Sync and save data," then click "Ready to scan" and scan the QR code provided from my desktop account. The issue I am running into is that the "Sync and save data" option does not exist on my Firefox Android app. If I click on my profile on the phone, I can click "Sync" but it doesn't do anything. It does not work if I try to scan the QR code through the phone camera instead. I am at a loss for how to sync my Mozilla account on these two devices. My Firefox app is up to date. If anyone can help me I would appreciate it.

I am trying to sync my desktop Firefox data to my Android phone, a Samsung Galaxy S21+. In every help topic I read, it says to click the three dots on Android, go to settings and click "Sync and save data," then click "Ready to scan" and scan the QR code provided from my desktop account. The issue I am running into is that the "Sync and save data" option does not exist on my Firefox Android app. If I click on my profile on the phone, I can click "Sync" but it doesn't do anything. It does not work if I try to scan the QR code through the phone camera instead. I am at a loss for how to sync my Mozilla account on these two devices. My Firefox app is up to date. If anyone can help me I would appreciate it.

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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What are you looking for? Here are screenshot from my Xperia showing sync, Desktop bookmarks, and passwords. see screenshots

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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I signed out of my account to show you the option. see screenshot Post a similar screenshot showing your options.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Trying to sign back into my account on the phone, but there is an issue with the process. The scan option is not working. I clicked sign into sync, but the QR was not working and had to use the email option instead. see screenshots

Modified by jonzn4SUSE