Sainsburys grocery emails not coming in
Hi I shop online with Sainsburys. Until about a month ago everything was working fine but now when I make an order or amend the existing order the email from Sainsburys does not come in. I have the email 'service@sainsburys.co.uk in my address book both on Thunderbird and Talktalk. Now, I changed my email address with Sainsburys just to see what would happen and the shopping order confirmation email came in fine but if I use my normal email address nothing is getting through by email. Sainsburys have offered some advice to no avail so now I ask you - how can I get back my emails coming in when I order from Sainsburys? May I add that the Tesco site works fine. I wonder if it is from the 'glitch' sainsburys had a few weeks ago when all orders were deleted etc? Thanks for any help at all. Regards
All Replies (3)
Hello there We have read the question We try to help .
Indeed this breakdown of three months ago in technical support and use had collapsed on Tesco's part and that of Saintburry's.
It is stated that most problems have been resolved and reimbursed.
You can see if you can get your login details on paper from your saintdburry s email account and keep them safe.
Try clearing the software and scan app completely from saintburrys side to see if the problem was with the installed app. Or the contact between the two of Thunderbird and third parties.
Reinstall this again if you have removed Saintburry's software and icone.exe from it and use a cleaning tool such as cccleaner, which can be found on the net as before. And a refresh of the Thunderbird software in advance if you do so here chooses.
saintburrys s mail will be a bit more difficult to install or reinstall manually or may also prove to be extensive.
take the time to configure this carefully during reinstallation. The possibility that after the major fix of this SaintBurry's store your email account has been affected and third parties may have arisen for scanning apps or software accounts from this.
Delete your account from Saintburry's Thunderbird software for a while and reinstall it after removal, make backups of your data in advance and for this and if necessary reinstall the Thunderbird software temporarily for reuse with that of Saintburry's internet stuff and software, check whether your Thunderbird account works again as it should before you go shopping again. If you reinstall the saintburry software again and it continues to be an issue as it is now, it will have to be replaced by the company in question or is still working on this.
Or you can try today to start up in a trouble shooting mode for Thunderbird and remove any existing apps or add-ons that could work against this subject, which concerns Sainsburys and Tescos.
You will also be able to manually opt for this removal and do it without any trouble shoot mode. But choose better.
Or you can check in Thunderbird's Trouble shoot mode to see if your email traffic has improved while both email accounts have not yet been deleted or updated. Send a test email to yourself. This is also an option for this.
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https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
https://support.mozilla.org/en-US/kb/thunderbird-115-supernova-faq
https://www.thunderbird.net/en-US/thunderbird/releases/
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Configure your Firefox browser to reset this browser history. This could be a possible improvement if it is restored. If you use Firefox, it will be the default browser on your other PCs.
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