This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Email disappears on printing

Frank Ainscow
Frank Ainscow
more options

I printed an email from Thunderbird before responding to it. When I went to reply, it had disappeared from the Inbox. After some hunting I found it in the All Mail folder, but it refused to be moved or copied to the Inbox. Even when I forwarded it to myself it did not appear in the Inbox. The message was still present on the Gmail server but Thunderbird would not download it via Imap. Have I missed a setting or does Thunderbird consider an email to be deleted once it is printed?

I printed an email from Thunderbird before responding to it. When I went to reply, it had disappeared from the Inbox. After some hunting I found it in the All Mail folder, but it refused to be moved or copied to the Inbox. Even when I forwarded it to myself it did not appear in the Inbox. The message was still present on the Gmail server but Thunderbird would not download it via Imap. Have I missed a setting or does Thunderbird consider an email to be deleted once it is printed?

Chosen solution

Thanks for your reply, Matt. It's possible I hit the archive key - I never use Gmail because it's so difficult to find anything, so wasn't aware of the label. I had a look to see if the flag was set, but the email has disappeared from Gmail as well now. I'm going to have to remain baffled by this one

Read this answer in context 👍 0

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

did you perhaps hit the archive shortcut key (A) that would see the inbox label removed on the gmail server and the email only in the all mail folder as that is the designated archive folder for gmail accounts.

Helpful?

Frank Ainscow
Frank Ainscow Question owner
more options

Chosen Solution

Thanks for your reply, Matt. It's possible I hit the archive key - I never use Gmail because it's so difficult to find anything, so wasn't aware of the label. I had a look to see if the flag was set, but the email has disappeared from Gmail as well now. I'm going to have to remain baffled by this one

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.