This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Businesses don't get Thunderbird emails

  • 4 replies
  • 0 have this problem
  • 10 views
  • Last reply by mhutch309

more options

Personal emails exhibit no problem. When I send emails to corporations via Thunderbird they do not now receive them. If I re-send them via Gmail, they do. Seems to me there must be some new elements added to Thunderbird that triggers corporate system screening rejection.

Been a long time Thunderbird user. This situation has just recently developed.

Is there a fix on my end?

Mike Hutchinson

Personal emails exhibit no problem. When I send emails to corporations via Thunderbird they do not now receive them. If I re-send them via Gmail, they do. Seems to me there must be some new elements added to Thunderbird that triggers corporate system screening rejection. Been a long time Thunderbird user. This situation has just recently developed. Is there a fix on my end? Mike Hutchinson

All Replies (4)

more options

Sending and receiving in webmail is not exactly the same as using IMAP, POP and SMTP servers. Your messages sent with TB might be running afoul of the spam filters applied by some recipients. Things that might trigger a spam filter include signatures with remote images, messages with many links, embedded remote images etc. Recipients might not even be aware of such filtering, but I'd first ask if your mail is being directed to a Spam/Junk/Bulk folder. Also, try sending a simple plain text message with no signature and see if that gets through. It's also possible your IP is being blocked as an anti-spam measure, due to no fault of yours.

Helpful?

more options

The emails that never arrived were just plain texts - no attachments or graphics or add-ons or links. As I said, messages to my son, e.g., are successful. I'll check with my stock broker to see if his emails are in a Spam folder. Thanks for your interest.

Helpful?

more options

do you have a signature? That is a prime issue with spam filters, especially if it mentions social media

Helpful?

more options

I don't have a signature. I'm 84 and retired and live in a senior living apartment. I use a desktop computer with Windows 11. No cellphone.usage except to control my hearing aids.

The condition happens when I'm contacting the apartment management or my stockbroker. In either case there may be attachments of data tables I generate using LibreOffice, but typically just a straight text.

Thanks for your interest.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.