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Email shows gibberish when opening

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  • Last reply by Ed

Ed
Ed
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Hi. I'm sending this on behalf of someone. She is running the latest Thunderbird for Windows [I checked] on Windows 11. All emails show up correctly when she sees the Emails in her inbox. But when she opens up some messages [no commonality between them], she gets the gibberish as in the attachment. Odd that every message with the issue has the same file name mentioned [IMG_5409.JPG]. If she gets an Email she is fine. She gets another Email and she gets the attached message. Later she could get another Email from the individual and she's fine again. Thoughts? Ed

Hi. I'm sending this on behalf of someone. She is running the latest Thunderbird for Windows [I checked] on Windows 11. All emails show up correctly when she sees the Emails in her inbox. But when she opens up some messages [no commonality between them], she gets the gibberish as in the attachment. Odd that every message with the issue has the same file name mentioned [IMG_5409.JPG]. If she gets an Email she is fine. She gets another Email and she gets the attached message. Later she could get another Email from the individual and she's fine again. Thoughts? Ed
Attached screenshots

Chosen solution

Are you using version 128.3.3?

Does the problem permanently go away after repairing affected folders by right+click > properties > repair?

Please post results. Thanks

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Wayne Mery
Wayne Mery
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Chosen Solution

Are you using version 128.3.3?

Does the problem permanently go away after repairing affected folders by right+click > properties > repair?

Please post results. Thanks

Helpful?

Ed
Ed Question owner
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As I mentioned in my original question, the individual was then at the latest. I gave your instructions and it fixed the issue. Thanks

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