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Lost folders in Thunderbird

a.sabinal
a.sabinal
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duplicate of /questions/1471321 thread

Hello!

A very important email folder in my Thunderbird just vanished. I didn't touch anything! My email was downloading very slowly and so I closed the entire Thunderbird application. When I re-opened it, the folder was gone. Everything else is there as before - all other folders, my inbox etc.

I have no idea what happened or where the folder went. I can't find anything online that addresses the problem or how to solve it. I'm very much a tech novice. I need a solution that a 5 year old could navigate lol

S.O.S. Cara

<i>duplicate of [/questions/1471321] thread</i> Hello! A very important email folder in my Thunderbird just vanished. I didn't touch anything! My email was downloading very slowly and so I closed the entire Thunderbird application. When I re-opened it, the folder was gone. Everything else is there as before - all other folders, my inbox etc. I have no idea what happened or where the folder went. I can't find anything online that addresses the problem or how to solve it. I'm very much a tech novice. I need a solution that a 5 year old could navigate lol S.O.S. Cara

Modified by James

All Replies (1)

markwarner22
markwarner22
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This is for Firefox browser help. There is a Thunder Bird thread to help with ThunderBird. But TB is connected to your actual ISP email or POP3 email server and unless you clean your POP3 email server your emails should still be on the POP3 email server. This means you need to contact your POP3 email provider to help with your TB email setup to connect again.