This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

can't view Youtube on FIREFOX or CHROME but CAN see on SAFARI, why?

bdaul
bdaul
more options

The YouTube screen is black...I can hear the audio...has the same problem with CHROME...hearing audio... SAFARI everything is ok...video and audio.

URL of affected sites

http://youtube.com

The YouTube screen is black...I can hear the audio...has the same problem with CHROME...hearing audio... SAFARI everything is ok...video and audio. == URL of affected sites == http://youtube.com

All Replies (1)

PCWhisperer
PCWhisperer
more options

I had the same problem in Firefox, so the only thing I could do to resolve the problem was to clear my cookies. I don't completely understand why it is happening, and it is a very new problem for me, but once again, this did allow me to load and watch my video at Youtube after I cleared my cookies.

Updated post here, I find that if I turn my cookies off all together, then I can surf YouTube nonstop without having to clear my cookies constantly, but the downside is, I can't log into my account with the cookies turned off. Hope this helps all of you out there with this problem.

Modified by PCWhisperer