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my master password is gone & I cannot log in.

AnonymousUser
AnonymousUser
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I was having trouble with Norton, but it appears to be fixed. However, I lost my master password, and cannot login to read my email.

This happened

Not sure how often

== last Friday, 7/1/10

I was having trouble with Norton, but it appears to be fixed. However, I lost my master password, and cannot login to read my email. == This happened == Not sure how often == last Friday, 7/1/10

All Replies (3)

AnonymousUser
AnonymousUser Question owner
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Jessica,

Can you use your e-mail service's "forgot your password" link to retrieve your password?

-Justin

AnonymousUser
AnonymousUser Question owner
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Sorry Justin, this is not what I need to capture or make a new master password.

I had problems with my laptop, and for unknown reasons, my master password is no longer working.

I want to create a new master password, but I cannot, because my last master password is gone.

How can I create a new master password when the old one is no longer working?

Thanks for your help.

AnonymousUser
AnonymousUser Question owner
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Jessica,

If you just want to reset your master password, see http://kb.mozillazine.org/Master_password#Resetting_the_master_password

-Justin