This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Certain features in Gmail, like chat and sending an email, are not working in normal mode.

  • 2 replies
  • 12 have this problem
  • 1 view
  • Last reply by Ryan

AnonymousUser
AnonymousUser
more options

There seems to be some sort of problem with perhaps Flash/Java in Gmail, not sure. The chat box doesn't appear, and I can't send or reply to emails unless I'm in safe mode. It seems as though some add-on or feature is not working properly. This is a new issue, but didn't come about after downloading a newer version of Firefox. I am currently using 3.6.

URL of affected sites

http://gmail.com

There seems to be some sort of problem with perhaps Flash/Java in Gmail, not sure. The chat box doesn't appear, and I can't send or reply to emails unless I'm in safe mode. It seems as though some add-on or feature is not working properly. This is a new issue, but didn't come about after downloading a newer version of Firefox. I am currently using 3.6. == URL of affected sites == http://gmail.com

All Replies (2)

Ryan
Ryan
more options

Update flash to the latest version: http://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin?s=update+flash&as=s#Updating_Flash

AnonymousUser
AnonymousUser Question owner
more options

Thanks, that still didn't work. Same issue. I have previous tried uninstalling and reinstalling Firefox.