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This connection is untrusted - mymedicare.gov

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  • 20 have this problem
  • 14 views
  • Last reply by TXGuy

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Got into general Medicare site. Tried to log in, get error message - This connection is untrusted. Site is https://mymedicare.gov. Tried to add exception, can't figure out how. Site works with Internet Explorer

URL of affected sites

https://mymedicare.gov

Got into general Medicare site. Tried to log in, get error message - This connection is untrusted. Site is https://mymedicare.gov. Tried to add exception, can't figure out how. Site works with Internet Explorer == URL of affected sites == https://mymedicare.gov

All Replies (5)

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https://mymedicare.gov/ works for me in one of my Firefox 3.6.6 profiles, but it fails with "This Connection is Untrusted" in another test profile: the one which has no extensions installed. I haven't figure out how to get it to work either.

Try working through the information in "This Connection is Untrusted" error message appears - What to do. I'll do the same and post back if I find a solution which works for me.

Edit: The technical Details of the message says: "mymedicare.gov uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is unknown.

(Error code: sec_error_unknown_issuer)"

This error code is not discussed in "This Connection is Untrusted" error message appears - What to do.

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same problem at home, not at work.

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It appears that the problem is caused by the website's server. It looks like an error similar to this one. http://forums.mozillazine.org/viewtopic.php?p=9433307#p9433307 "This is a server error, it should send the whole cert chain to the client, and obviously don't. Contact the web administrator."

I got the site to work by following the instructions at https://support.mozilla.com/en-US/kb/This+connection+is+untrusted#Bypassing_the_warning "Bypassing the warning

You should only bypass the warning if you're confident in both the identity of the website and the integrity of your connection - even if you trust the site, someone could be tampering with your connection. Legitimate public sites will not ask you to add connection rule exceptions - an invalid certificate can be an indication of a web page that will defraud you or steal your identity.

  1. On the warning page, click I Understand the Risks.
  2. Click Add Exception.... The Add Security Exception dialog will appear.
  3. Read the text describing the problems with this site.
  4. Click Confirm Security Exception if you want to trust the site."