This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why does Ask.com keep showing up in my search engines?

  • 1 reply
  • 29 have this problem
  • 3 views
  • Last reply by rjohnson19

AnonymousUser
AnonymousUser
more options

I keep removing it as a preferred search engine, and every time I start a new session, it's back. There's already a thread on this in support. It's marked as closed, but doesn't actually provide any information on how to solve the problem,

Here's the URL to the other post: http://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=594238&forumId=1

Using 3.6.7, but problem's been happening since 3.6.6

I keep removing it as a preferred search engine, and every time I start a new session, it's back. There's already a thread on this in support. It's marked as closed, but doesn't actually provide any information on how to solve the problem, Here's the URL to the other post: http://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=594238&forumId=1 Using 3.6.7, but problem's been happening since 3.6.6

All Replies (1)

rjohnson19
rjohnson19
more options

Peggy,

The Ask Toolbar, an add-ons you installed or accidentally installed with another program (AskTbTRL2/3.8.0.12304 in your user agent), is doing this.

Uninstall this add-on from your system.

  1. Close all open Web browsers
  2. From the "Start" menu in Windows, select "Control Panel"
  3. Select "Add/Remove Programs"
  4. Select the program with the Ask logo and the text "Ask Toolbar" (or a similarly named Toolbar)
  5. Click "Change/Remove"

http://about.ask.com/apn/toolbar/docs/default/faq/en/ie/index.html#na4