This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

THE CLEAR DATA FEATURE IS NOT ALLOWING ME TO OPEN FOX FIRE. IT KEEPS CRASHING! WHAT CAN I DO TO DISABLE THE CLEAR DATA FEATURE?

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

dstoik
dstoik
more options

The "clear data feature" appeared sometime before, I think when I installed the latest version of fox fire. When I turned on my computer today it popped up first before I could connect to fox fire. When I checked to clear data it opened fox fire and then immediately shut in down. So I cannot connect to the internet. How can I resolve this problem and connect to the internet?

The "clear data feature" appeared sometime before, I think when I installed the latest version of fox fire. When I turned on my computer today it popped up first before I could connect to fox fire. When I checked to clear data it opened fox fire and then immediately shut in down. So I cannot connect to the internet. How can I resolve this problem and connect to the internet?

Modified by cor-el

All Replies (3)

dstoik
dstoik Question owner
more options

what can i do to fix this and get on the internet?

dstoik
dstoik Question owner
more options

does anyone know what I can do to get past this Clear Private Data and get on the internet?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can get that window when starting Firefox if you use Clear Recent History on closing Firefox and the recent history wasn't cleared because Firefox crashed or otherwise didn't close properly.

See http://kb.mozillazine.org/Firefox_crashes and Troubleshoot Firefox crashes (closing or quitting unexpectedly)

Delete the files sessionstore.js and sessionstore.bak and any existing files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js in the Firefox Profile Folder

See http://kb.mozillazine.org/Session_Restore