This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have a user that, when she opens up Firefox, her tabs open up to what she had open on August 23rd.

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by jjboldt

jjboldt
jjboldt
more options

It's like it took a snapshot that day and now whenever she opens on a new Firefox browser, it brings up the same tabs in the same spots she had from that day. One is her gmail and it always opens to a specific email on that day. It does not ask her to "save & quit". I can get it to ask, but then it does what it's alwasy been doing. What's up with that? I removed Firefox and installed the latest version to no avail. Her homepages are set which it does open to them, just to waht she was doing back on August 23rd.

It's like it took a snapshot that day and now whenever she opens on a new Firefox browser, it brings up the same tabs in the same spots she had from that day. One is her gmail and it always opens to a specific email on that day. It does not ask her to "save & quit". I can get it to ask, but then it does what it's alwasy been doing. What's up with that? I removed Firefox and installed the latest version to no avail. Her homepages are set which it does open to them, just to waht she was doing back on August 23rd.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can be a problem with the file sessionstore.js in the Profile Folder
Delete the files sessionstore.js and sessionstore.bak and any existing files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js .

See http://kb.mozillazine.org/Session_Restore

jjboldt
jjboldt Question owner
more options

Strange. I have a sessionstore.js file on my pc, but the user that is having this user did not have one (or a .bak file either) so I was unable to delete anything. I've done a fresh install after completely removing what was on there. It was a more thorough removal this time so we'll see waht happens when the user tries it again. Thanks for the suggestion though.