This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After upgrading to 3.6.11 and the latest round of IE8 security fixes, Firefox crashes when opening about 85% of the time

  • 4 replies
  • 16 have this problem
  • 1 view
  • Last reply by gvarner3

gvarner3
gvarner3
more options

I am running Windows Vista (SP2) and after installing the latest round of Windows updates (on 10/14/10), and upgrading Firefox to 3.6.11, Firefox crashes on start-up about 85 % of the time. The error message that I receives comes from Windows. The problem signature information from Windows is below. I am also having problems accessing secure sites after the Windows updates on IE.

I am running Windows Vista (SP2) and after installing the latest round of Windows updates (on 10/14/10), and upgrading Firefox to 3.6.11, Firefox crashes on start-up about 85 % of the time. The error message that I receives comes from Windows. The problem signature information from Windows is below. I am also having problems accessing secure sites after the Windows updates on IE.

All Replies (4)

LegNeato
LegNeato
more options

Do you have Antivirus software installed? If so which?

gvarner3
gvarner3 Question owner
more options

Norton 360 Premier Edition

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, just like you open a website.

See: http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter) and [[Mozilla Crash Reporter|Mozilla Crash Reporter:Breakpad]]

gvarner3
gvarner3 Question owner
more options

The information here was all posted prior to this maintenance being released. I did download and run SpyBot with no change.