This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot upgrade my firefox. I am getting an error that the operation cannot be completed because you don't have permission to access some of the items

  • 1 reply
  • 22 have this problem
  • 5 views
  • Last reply by cor-el

more options

I cannot upgrade my firefox on my mac 10.6.4. I am getting an error everytime I upgrade with the with the latest version that "The operation can't be completed because you don't have permission to access some the items". Not sure what this is as I am the administrator on the box.

I cannot upgrade my firefox on my mac 10.6.4. I am getting an error everytime I upgrade with the with the latest version that "The operation can't be completed because you don't have permission to access some the items". Not sure what this is as I am the administrator on the box.

All Replies (1)

more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.