We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

  • 3 replies
  • 130 have this problem
  • 1 view
  • Last reply by starlight30

ElViejo
ElViejo
more options

I have read through all the forum messages and KB articles but cannot find a solution. I have removed and reinstalled both FF and TB. Everything worked perfectly for many years and for several weeks after the latest upgrades but now I cannot load either FF or TB on my main desktop machine.

Win7 64 no add-ons or plugins

Crash ID: bp-3c48b2d8-1159-424d-a83a-e46e52101231 Crash ID: bp-d3f6b62f-e2c4-4440-acd1-71bf82101231 Crash ID: bp-0bf96a69-de6f-487b-8243-2ff9a2101231 Crash ID: bp-4db58638-30e6-421f-859d-07b452101231 Crash ID: bp-becb2e5d-fff9-47a2-9cef-fe9c72101231 Crash ID: bp-ac4c438d-866f-45b4-bd58-ec0c92110103 Crash ID: bp-45324fd6-5d86-4562-a612-3e23f2110103 Crash ID: bp-7d2eff8b-2508-4c73-8c08-0d9e82110103 Crash ID: bp-9170a9ac-41ab-49a0-91ff-dd51f2110103 Crash ID: bp-51a1e25c-188d-4b02-acc7-4d17d2110103 Crash ID: bp-f01a190d-053c-47ad-a883-5c8a62110103 Crash ID: bp-5f8a3cf7-f697-4793-af34-72fe22110103 Crash ID: bp-a2e72d6f-0144-403e-9f7e-8e2a02110103 Crash ID: bp-afe0c6c0-ee1b-4ffb-9c53-3f6f82110103 Crash ID: bp-d3b1ea08-a7f1-47a2-a1d5-1c30f2110103

I have read through all the forum messages and KB articles but cannot find a solution. I have removed and reinstalled both FF and TB. Everything worked perfectly for many years and for several weeks after the latest upgrades but now I cannot load either FF or TB on my main desktop machine. Win7 64 no add-ons or plugins Crash ID: bp-3c48b2d8-1159-424d-a83a-e46e52101231 Crash ID: bp-d3f6b62f-e2c4-4440-acd1-71bf82101231 Crash ID: bp-0bf96a69-de6f-487b-8243-2ff9a2101231 Crash ID: bp-4db58638-30e6-421f-859d-07b452101231 Crash ID: bp-becb2e5d-fff9-47a2-9cef-fe9c72101231 Crash ID: bp-ac4c438d-866f-45b4-bd58-ec0c92110103 Crash ID: bp-45324fd6-5d86-4562-a612-3e23f2110103 Crash ID: bp-7d2eff8b-2508-4c73-8c08-0d9e82110103 Crash ID: bp-9170a9ac-41ab-49a0-91ff-dd51f2110103 Crash ID: bp-51a1e25c-188d-4b02-acc7-4d17d2110103 Crash ID: bp-f01a190d-053c-47ad-a883-5c8a62110103 Crash ID: bp-5f8a3cf7-f697-4793-af34-72fe22110103 Crash ID: bp-a2e72d6f-0144-403e-9f7e-8e2a02110103 Crash ID: bp-afe0c6c0-ee1b-4ffb-9c53-3f6f82110103 Crash ID: bp-d3b1ea08-a7f1-47a2-a1d5-1c30f2110103

Modified by ElViejo

All Replies (3)

žełvik
žełvik
more options

It would help if you could tell which module causes the crash. This information is contained in the Technical Data section of the crash report that Windows asks you to upload to Microsoft Online Crash Analysis. Or does Firefox handle the crash itself?

ElViejo
ElViejo Question owner
more options

Firefox thru Crash Reporter

starlight30
starlight30
more options

I had this issue with with this in the 5th of this month and also the 7th of this month and both times I was on Pogo, going to play a game. It does not give an extension or module causing the crash. Firefox sent the error through their crash reporter. What could have caused this is beyond me.