Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox won't save my login ID's or PW's even with it set to.

  • 2 replies
  • 49 have this problem
  • 9 views
  • Last reply by JamieBaker

jclint77084
jclint77084
more options

Every time I close out of Firefox, all websites (except Yahoo) that I choose to retain my login ID and password do not. When I check the page info it indicates that I'd never been to the site but also shows the retain password check box is selected.

Every time I close out of Firefox, all websites (except Yahoo) that I choose to retain my login ID and password do not. When I check the page info it indicates that I'd never been to the site but also shows the retain password check box is selected.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • Websites remembering you and automatically log you in is stored in a cookie.
  • You need an allow cookie exception (Tools > Options > Privacy > Cookies: Exceptions) to keep that cookie, especially for secure websites and if you let cookies expire when Firefox closes
  • Make sure that you do not use Delete browsing, search and download history on Firefox to clear the "Cookies" and the "Site Preferences"

Clearing "Site Preferences" clears all cookies, images, pop-up windows, software installation, and password exceptions.

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite and cookies.txt, if they exist, in the Profile Folder in case cookies.sqlite got corrupted.

See:

  • You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"
  • To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Uncheck: [ ] "Automatically start Firefox in a private browsing session"
JamieBaker
JamieBaker
more options

If you are trying to save your Yahoo ID in a 2nd open browser window, like when you try to login at flikr and it opens the login page in a smaller broswer window, it will not save. But, if you go to yahoo's main page and login it will ask to save your password... save it. Then when you go bak to flikr and try to login, your name and password will be there automatially.