This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I did a Sony Vaio Care maintenance and now Explorer works find, Firefox won't open Gmail except in HTML and won't display features on Facebook or parts of webpages. Java is on. Flahs is OK. Explorer works just fine but Firefox will not.

  • 2 replies
  • 21 have this problem
  • 2 views
  • Last reply by bobo122

butchnews
butchnews
more options

Gmail will not open except in HTML

My homepage ButchNews.com will not display google ads, nor content from some widgets.

Facebook messages will not open.

But everything works fine in Explorer... except I hate Explorer.

Gmail will not open except in HTML My homepage ButchNews.com will not display google ads, nor content from some widgets. Facebook messages will not open. But everything works fine in Explorer... except I hate Explorer.

All Replies (2)

kbyington
kbyington
more options

I was having this problem too and found an easy fix from another thread. Finally have my firefox back up and running!! See below:

"Easy to fix. Clear your browser cache (Tools > Clear Recent History > select Cache, click Clear Now).

That fixed it for me. I have to do it every time I run Vaio Care."

bobo122
bobo122
more options

Thanks very much!! Same thing happened to me, my Firefox formatting was messed up after running a Vaio Care update last night. My Firefox is now working normally again. Thank you.