Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Failed to download java download client

  • 8 replies
  • 521 have this problem
  • 15 views
  • Last reply by emma-brock

ebrady
ebrady
more options

Trying to get a webex meeting going w/new firefox 4 install, I get:

"Failed to download java download client!

Sorry, you do not have java download client enabled. Please try again or inform your Site Administrator to set up for you. "

There is no site administrator, it's my Mac so I'm it.  ;) I've googled it and I see nothing on how to turn this on. Basically you can try and start a webex meeting here:

http://www.webex.com/lp/jointest/

That also chokes with the same error. Works with Firefox 3.x no problems... but with firefox 4 no dice. Probably some simple setting I'm missing... can someone give me a clue?

Trying to get a webex meeting going w/new firefox 4 install, I get: "Failed to download java download client! Sorry, you do not have java download client enabled. Please try again or inform your Site Administrator to set up for you. " There is no site administrator, it's my Mac so I'm it. ;) I've googled it and I see nothing on how to turn this on. Basically you can try and start a webex meeting here: http://www.webex.com/lp/jointest/ That also chokes with the same error. Works with Firefox 3.x no problems... but with firefox 4 no dice. Probably some simple setting I'm missing... can someone give me a clue?

All Replies (8)

Temujin12
Temujin12
more options

Workaround:

Find your Firefox application in Finder, right click on it, click on "File Info", select 32-bit mode, and restart Firefox.

Modified by Temujin12

ebrady
ebrady Question owner
more options

Thanks, that did it, now it's working fine. Appreciate it...

relayware
relayware
more options

I've attempted to apply that fix and now when I try to launch the Webex session, Firefox is crashing every time. It won't even display the Java error message.

akannu
akannu
more options

@relayware: Firefox crashed for me as well. Restart mac also and it works fine.

kabecio
kabecio
more options

Yayyyy!!!!! YES this worked !!! Thanks !!!!

emma-brock
emma-brock
more options

Hi, I'm having the same problem, but am using firefox 9. I'm going to the finder, and more info, but unlike older versions I don't have the option to select 32-bit mode. Can anyone help?

Thanks

stjacqd
stjacqd
more options

Hi,

I have the same problem but I am using FireFox 13.

Any suggestion?

Regards stjacqd

emma-brock
emma-brock
more options

I spoke to my client and found out they were using Safari. I did the same and everything worked fine.