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trying to update firefox from 3.6.13 to version 4, but it will not let me it keeps saying I need to restart my PC to apply updates to previous version. i tried unitstalling but it will not let me unitstall

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Firefox was updating the other day and the PC crashed during this. Now unable to open firefox at all

Firefox was updating the other day and the PC crashed during this. Now unable to open firefox at all

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Try manually resetting the software update feature by deleting the files shown in the "Software Update not working properly" section of this link - http://kb.mozillazine.org/Software_Update

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Run the Firefox program once as Administrator (right-click: Run as Administrator).

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hi everyone thank you, managed to delete the files and then unistall it. i have reinstalled version4 and it works woo hooo. thank you again