This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Don't know account name or password

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by ClydeMac

ClydeMac
ClydeMac
more options

I am trying to set up Sync between my two computers and a newly acquired Droid X Phone. I tried to set up a new account but when I entered my email address it said it was already in use. Tried to log in to existing account but I don't remember the account name or password. Apparently I must have tried to set up Sync a while ago but didn't finish.

Where do I go from here? Thanks Clyde McNeilly

I am trying to set up Sync between my two computers and a newly acquired Droid X Phone. I tried to set up a new account but when I entered my email address it said it was already in use. Tried to log in to existing account but I don't remember the account name or password. Apparently I must have tried to set up Sync a while ago but didn't finish. Where do I go from here? Thanks Clyde McNeilly

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Try this on both your computers, unless you remember which one you initially used to set up Sync.

Firefox button (or Tools menu item) > Options > Security
hit the Saved Passwords button, then hit Show Passwords - look at the top of that list for chrome://weave(MozillaServicesPassword) and underneath the (MozillaServicesEncyrptionPassphrase)

That is the information you need for setting up an additional device.

ClydeMac
ClydeMac Question owner
more options

Thanks, but I couldn't click on Show Passwords because it was not highlighted. Clyde McNeilly