Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot contact Windows Help and Support Centre as I receive the message "An ActiveX control on this page is not safe, your current settings prohibit running unsafe controls on this page". My ISP says this is a Mozilla incompatibility?

  • 1 reply
  • 12 have this problem
  • 1 view
  • Last reply by TonyE

art49man
art49man
more options

I run Windows XPSP2, my ISP is BT Broadband, security suite is BT NetProtect Plus which is essentially a McAfee product. I am having trouble with a printer connection - when I turn it on I receive a message "USB Device not recognised". I have done usual things turned off, unplugged, replugged with identical lead that is known to be OK, uninstalled software and tried to reinstall from CD (cannot complete as message recived again as oon as I turn on printer). Final solution is to click on this message as it advises to obtain USB troubleshooting advice from Microsoft Help and Support Centre. This is when I get message in my original question which prevents me going further. I have accessed Windows/Contol Panel/Internet/Security and set level to medium but this makes no difference. Contacting my ISP, I was told this was an incompatibility issue with Mozilla. If so I have no way of finding out what my connection problem is.

I run Windows XPSP2, my ISP is BT Broadband, security suite is BT NetProtect Plus which is essentially a McAfee product. I am having trouble with a printer connection - when I turn it on I receive a message "USB Device not recognised". I have done usual things turned off, unplugged, replugged with identical lead that is known to be OK, uninstalled software and tried to reinstall from CD (cannot complete as message recived again as oon as I turn on printer). Final solution is to click on this message as it advises to obtain USB troubleshooting advice from Microsoft Help and Support Centre. This is when I get message in my original question which prevents me going further. I have accessed Windows/Contol Panel/Internet/Security and set level to medium but this makes no difference. Contacting my ISP, I was told this was an incompatibility issue with Mozilla. If so I have no way of finding out what my connection problem is.

All Replies (1)

TonyE
TonyE
  • Moderator
more options

ActiveX is an Internet Explorer plugin system and will not work on Firefox or many other browsers. To use ActiveX you will need to use Internet Explorer.