Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Neither my iPhone nor MacBook Pro will allow me to login with my Firefox Home information, I think something is goofed up. Help!

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Kevin

more options

I do not know my Sync Key for my already established Firefox Home account. Somehow I've lost the ability to sync my iPhone and MacBook Pro and need to reprogram the 2 devices.

I do not know my Sync Key for my already established Firefox Home account. Somehow I've lost the ability to sync my iPhone and MacBook Pro and need to reprogram the 2 devices.

All Replies (1)

more options

Try to find your sync key as described at https://support.mozilla.com/en-US/kb/where-can-i-find-my-firefox-sync-key

If you cannot find the key use the following to recover your account https://support.mozilla.com/en-US/kb/Replace%20your%20Sync%20information