This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

new format, mark B Marks, doesn't work, get old One Back

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

more options

when I go to " Book Mark this page" a new format appears, that I can't use. A Box with an arrow pointing to the "star" in the address box. I am unable to navigate this format, and unable to bring up a new FOLDER to enter the Bookmark into. What happened to the old Firefox Bookmark Format?

when I go to " Book Mark this page" a new format appears, that I can't use. A Box with an arrow pointing to the "star" in the address box. I am unable to navigate this format, and unable to bring up a new FOLDER to enter the Bookmark into. What happened to the old Firefox Bookmark Format?

All Replies (1)

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

In Firefox 4 you can use one of these to start in Safe mode:

  • Help > Restart with Add-ons Disabled
  • Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)