This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When Firefox updated, my dad could no longer use the browser as it kept saying that is it working off line and to uncheck that option. Where do we find the option to uncheck?

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by Mary

more options

My 82 year old dad downloaded your latest update and he installed it. He used default installation as he does not know how to do custom. When he started up Firefox, it came up with the dialogue that Firefox is off line and that he was suppose to uncheck work off line Box. i looked through my Firefox and I cannot figure out where that box is. He is 150 miles away from me so I can't really look at his computer.

My 82 year old dad downloaded your latest update and he installed it. He used default installation as he does not know how to do custom. When he started up Firefox, it came up with the dialogue that Firefox is off line and that he was suppose to uncheck work off line Box. i looked through my Firefox and I cannot figure out where that box is. He is 150 miles away from me so I can't really look at his computer.

All Replies (2)

more options

Use "Alt" key to show menu bar temporarily the on the File menu uncheck "work offline".

You don't always get a message that tells you that you are off-line so even though I hardly ever need it I do install the following because of it's connected/disconnected icons

You can make Firefox 4.0.1 look like Firefox 3.6.17, see numbered items 1-10 in the following topic Fix Firefox 4.0 toolbar user interface, problems (Make Firefox 4.0 look like 3.6)

Modified by David McRitchie

more options

Thank you. I will forward with to my dad. Hopefully, he can follow.