Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I keep getting firefox 5.0 update notices and I have downloaded it twice, with no results, it seems to be stuck in 4.12 version, why?

andrewmarks45
andrewmarks45
more options

I originally had Firefox 3.5 and was invited to download beta 4 which I have. Then an update to a higher level of beta 4 came in and I downloaded that. Now you folks are introducing 5.0 and I have downloaded it twice, but it doesn't seem to be either downloading or have any results when I attempt to check what version is currently running in the properties of this site on my laptop.... I'm using windows 7 home premium version...

I originally had Firefox 3.5 and was invited to download beta 4 which I have. Then an update to a higher level of beta 4 came in and I downloaded that. Now you folks are introducing 5.0 and I have downloaded it twice, but it doesn't seem to be either downloading or have any results when I attempt to check what version is currently running in the properties of this site on my laptop.... I'm using windows 7 home premium version...

All Replies (2)

alan_r
alan_r
more options

You are showing Fx5. The Desktop icon doesn't change in my experience. There has never been a 4.12 version.

To check version Help>About Firefox, or

Help>Troubleshooting Information, or

Options>Advanced>Update>Check update history(little box at the bottom).

Modified by alan_r

andrewmarks45
andrewmarks45 Question owner
more options

My terminology was incorrect, what I have in my downloads is 4.0 Beta 12. Like I said previously, I have no indication of a 5.0 Beta, even though I have been prompted to download this and have so twice....