This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

option to create new sync key is missing

  • 1 reply
  • 6 have this problem
  • 1 view
  • Last reply by Ibai

rboehmer
rboehmer
more options

I followed the instructions here: https://support.mozilla.com/en-US/kb/Firefox%20Sync%20is%20not%20working#w_ive-lost-my-sync-key-what-can-i-do

But in my 'sign-in' dialog it says 'wrong sync key' but does not provide a link that says 'I have lost my sync key'. Therefore I cannot create a new key and I cannot use this feature at all. I do not want to have to create a new sync account using a different email, as I do not have a different email that I wish to use for purposes such as this. Please help. I'm using FF 5.0 on a MacBook Pro.

I followed the instructions here: https://support.mozilla.com/en-US/kb/Firefox%20Sync%20is%20not%20working#w_ive-lost-my-sync-key-what-can-i-do But in my 'sign-in' dialog it says 'wrong sync key' but does not provide a link that says 'I have lost my sync key'. Therefore I cannot create a new key and I cannot use this feature at all. I do not want to have to create a new sync account using a different email, as I do not have a different email that I wish to use for purposes such as this. Please help. I'm using FF 5.0 on a MacBook Pro.

All Replies (1)

Ibai
Ibai
  • Administrator
more options

Hi!

Unfortunately there's no option to recover your key so you could access your previous data. If you create a new Sync Key you will lost your previously synced data.

The path to get the key has changed a little bit and the article you are pointing is not totally updated. I'm going to review it with the right steps:

1- On the menu bar, click on the Firefox menu and select Preferences... 2- Click on the Sync tab. 3- Click Set up Firefox Sync and a new window will open. 4- Under I already have a Firefox Sync account, click Connect 5- Click I don't have the device with me 6- Enter your account email address and password 7- Click on "I've lost my other device" 8- A new Sync Key will be made for you. Please take a moment to print it out or save it on your computer. Then click Change Sync Key