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I can't clear cookies

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

gmbeasley1
gmbeasley1
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I cannot open my earthlink email on the internet (the email downloads fine) with Firefox. It opens OK on IE.

Each time i try it says 

    "The page isn't redirecting properly
     
     " Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

I went through all the help pages and deleted my history except for cookies, but when I try to delete cookies I can't get the computer to do that. Using Firefox, I can get to my Account in earthlink, but can't get from there to webmail.

There is NO problem getting there with Internet Explorer, but I have Web Mail my home page on Firefox.

I cannot open my earthlink email on the internet (the email downloads fine) with Firefox. It opens OK on IE. Each time i try it says "The page isn't redirecting properly " Firefox has detected that the server is redirecting the request for this address in a way that will never complete." I went through all the help pages and deleted my history except for cookies, but when I try to delete cookies I can't get the computer to do that. Using Firefox, I can get to my Account in earthlink, but can't get from there to webmail. There is NO problem getting there with Internet Explorer, but I have Web Mail my home page on Firefox.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.